How Can I Effectively Handle Emergencies as a Berlin Tour Guide?

Tour guiding is an awesome job, but with it comes a lot responsibilities one of which is handling an emergency. It is always important to be ready that something can go wrong in any tour ranging from walking tours to bus and any other orientation. Below in this article, I will outline some recommendations and precautionary measures that will ensure that in the event of an emergency, an organizer is fully prepared to protect the fate of the participants who go on the tour.

 

1. Prioritize Safety

In this case, safety has to be a foremost guiding principle when one is doing this as a career. Also, it is essential that both you and your participants know the emergency exits and assembly points and places where you will meet. It is advised to discuss safety issues at the beginning of the tour and then review them time to time during the entire journey.

 

2. Create a Communication Plan

During emergencies there is need to ensure that there are proper communication lines are put in place. Develop a plan that has means of using an emergency phone, contacting your organization and the participants’ contact persons in case of an emergency. It is essential that you give your group of learners the emergency contact numbers and explain to your group the procedure to follow in a case of an emergency. Anything that might happen beyond forecasts must be communicated appropriately.

 

3. Stay Calm and Reassuring

Crisis times test the abilities of a tour guide by ensuring that they do not get nervous, but rather stay very calm. Your task here is not only to solve a problem but also to calm your participants down and assure them that everything is okay. Be positive and give assurance, avoid using complex language. This way you will help decrease panic and build group trust and confidence in you.

 

4. Assess the Situation

In emergency situations, individuals should take seconds to evaluate a certain event or situation correctly. Establish an evaluation of the danger level of the emergency and if the emergency needs an instant response or simply needs protection measures. This will enable you come up with the right approach to solving the problem in order to protect your group.

 

5. Delegate Responsibilities

Hence in case of a large scale emergency there is always the need to assign duties in order to avoid confusion. Look for your allies in your group, those who can help you, can translate, have first-aid kit with them or have some background knowledge about the topic. Define what each individual should do in order to control the situation and not allow everyone to panic.

 

6. The Flexibility and Change of Course

This means that during emergency situation, there may be change or modification of tour plan that need to be made. Expect to have to make on-the-fly changes while also keeping your participants safe and comfortable. Let others know when there is a change and be very clear and rational when explaining why there is a change in the planned direction. Two of the best things a tour guide should develop are versatility and ability to adjust.

 

7. It is vital that a Social Cultural Studies subject teacher be Knowledgeable about the Local Resources.

Find out which hospitals, police stations and other emergency services are available in Berlin you might need in case of an emergency. This way you will be able to have prompt access to the closest facilities and their contact details incase of an eventuality. Furthermore, it is crucial to know any of the specialized emergency services that address tourist areas in Berlin.

 

8. Maintain Your First Aid Skills up to Date

First of all, as a tour guide, knowing the first aid up to date is always very useful. If you wish to take a crash course about how first aid has changed since that time, you can enrol into a first aid course. A basic first aid capability in case of injuries or medical related situations may go a long way during the time that we are waiting for help to arrive.

 

9. Local Language Basics should be learnt

It will be very useful to memorize simple words in German language, especially during certain accidents and emergencies. Understanding the language used by local authorities and the emergency services might be the key, to a quicker response, and efficient problem-solving process. Further, it is a way to respect the local culture and can make the guests trust you as a guide.

 

10. This is best done by conducting risk assessments regularly and to be able to do that the following has to be done.

In each of the tours you plan to undertake, ensure that you undertake a high risk assessments of your tour plan and way. Find out any risks or likelihood of disasters that may be found on roads for instance or crowded areas. This is especially important as you can prevent the occurrence of an emergency if you address the likely risks in advance.

 

Conclusion

This paper aims at discussing the measures that Berlin tour guide should undertake in order to prevent and/or handle emergencies that may occur on his or her tours. Due to some unpredictable circumstances, being safe, being able to control feeling anxious, and having information on local services are important. It will be useful to follow the obtained recommendations mentioned in this blog post to prevent hazardous situations to tour participants and make your tour an interesting and safe one.

 

This is where emergencies come into the picture, as much as they may be a very few incidences in the activity. This means always be alert, keep your skills current and make sure that the participants are safe and most importantly comfortable.


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